Terms of Service

1. Acceptance of Terms

By downloading, installing, accessing, or using the Truvi mobile application or website (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you must not access or use the Service.

These Terms constitute a legally binding agreement between you (“User,” “you,” or “your”) and Dumke Ventures UG (haftungsbeschränkt) (“we,” “us,” or “our”).

2. Service Provider

Dumke Ventures UG (haftungsbeschränkt)
Ebersprung
16321 Bernau bei Berlin
Germany

Email: [email protected]

3. Description of Service

Truvi is a food product scanning application that allows users to scan barcodes on food products and receive information about those products, including but not limited to ingredient lists, nutritional data, processing level classifications (such as NOVA), and suggestions for alternative products.

The Service may include both free and premium (paid) features. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

4. Eligibility

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement. If you are under 18, you represent that you have obtained the consent of a parent or legal guardian to use the Service.

5. User Accounts

To access certain features of the Service, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately at [email protected] if you suspect unauthorized access to your account

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for an extended period, upon reasonable notice where possible.

6. Subscriptions and Payments

Truvi may offer premium features through paid subscriptions. By purchasing a subscription, you agree to the following:

• Subscriptions are billed through the Apple App Store or Google Play Store (collectively, the “Platform”)
• Subscription fees, billing cycles, and renewal terms are displayed at the time of purchase and governed by the applicable Platform’s terms
• Subscriptions automatically renew unless you cancel before the end of the current billing period through the Platform’s subscription management settings
• Refund requests are handled by the respective Platform in accordance with their refund policies
• We reserve the right to change subscription pricing with reasonable advance notice; price changes will not affect your current billing cycle

We are not responsible for billing errors or payment issues caused by the Platform.

7. Food Information Disclaimer

This is the most important section for your use of the Service. Please read it carefully.

All food product information provided through the Service, including but not limited to ingredient lists, nutritional data, allergen information, health scores, processing level classifications, and alternative product suggestions, is provided for general informational and educational purposes only.

The information provided through the Service:

• Is not medical, nutritional, dietetic, or health advice and must not be treated as such
• Is not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider, dietitian, or nutritionist
• May not be accurate, complete, or current — product formulations change frequently, and our database may not reflect the latest changes
• May vary by region, batch, or production run — the same product can have different ingredients or formulations in different markets
• May contain errors originating from third-party data sources or user contributions
• Should never be relied upon for allergy or intolerance decisions — always read the physical product label before consuming any food product

You acknowledge and agree that you use the information provided by the Service entirely at your own risk. You must always verify product information by reading the physical product packaging, especially with regard to allergens, ingredients, and nutritional content. Failure to check physical labels could result in serious health consequences for which we bear no responsibility.

If you have allergies, intolerances, medical conditions, or dietary restrictions, consult a qualified healthcare professional before making dietary decisions based on any information.

8. Third-Party Data and Content

Product information displayed in the Service may be sourced from third-party databases (e.g., Open Food Facts and similar open data projects), manufacturer-provided data, and other external sources. We do not independently verify the accuracy, completeness, or reliability of all third-party data.

We make no representations or warranties regarding the accuracy or completeness of any third-party content. Links to third-party websites or services do not constitute endorsement or responsibility for their content or practices.

9. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service for any purpose that is unlawful or prohibited by these Terms
• Attempt to gain unauthorized access to any part of the Service, other users’ accounts, or our systems
• Reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code of the Service
• Interfere with or disrupt the Service’s infrastructure, security, or performance
• Use automated means (bots, scrapers, crawlers) to access, collect data from, or interact with the Service without our prior written consent
• Redistribute, sublicense, or commercially exploit any content or data obtained from the Service without our prior written consent
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Upload or transmit any malicious code, viruses, or harmful material

Violation of these rules may result in immediate suspension or termination of your account and access to the Service.

10. Intellectual Property

All content, features, functionality, design, graphics, trademarks, logos, and software comprising the Service are owned by or licensed to Dumke Ventures UG and are protected by German, European, and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use in accordance with these Terms. This license does not include the right to:

• Modify or create derivative works based on the Service
• Use any data mining, robots, or similar data gathering methods
• Download or copy any portion of the Service (other than page caching) for commercial purposes

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
• We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• We do not warrant the accuracy, reliability, or completeness of any product information provided through the Service.
• In no event shall Dumke Ventures UG, its directors, employees, partners, agents, or affiliates be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, health, or other intangible losses, arising out of or in connection with your use of or inability to use the Service.
• Our total aggregate liability for all claims arising out of or relating to the Service shall not exceed the total amount you paid to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim, or fifty euros (€50), whichever is greater.

Nothing in these Terms excludes or limits our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any liability that cannot be excluded or limited under applicable German or EU law.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Dumke Ventures UG and its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any dietary, health, or purchasing decisions you make based on information obtained from the Service

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access to the Service at our discretion if:

• You breach any provision of these Terms
• We are required to do so by law
• We discontinue the Service or any material part of it

Upon termination, your right to use the Service ceases immediately. Sections 7 (Food Information Disclaimer), 8 (Third-Party Data), 10 (Intellectual Property), 11 (Limitation of Liability), 12 (Indemnification), and 15 (Governing Law) shall survive termination.

14. Service Availability

We strive to keep the Service available at all times, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, server failures, or circumstances beyond our control. We shall not be liable for any downtime or service interruptions.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and conflict of law provisions.

If you are a consumer within the EU, you also retain the protection of the mandatory provisions of the law of your country of residence.

For consumers, the courts of your place of residence shall have jurisdiction. For all other disputes, the exclusive place of jurisdiction is the competent court for Bernau bei Berlin, Germany.

The European Commission provides an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless required by law.

16. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, strikes, government actions, power failures, internet or telecommunications failures, or cyberattacks.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dumke Ventures UG regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

19. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice through the Service or by email at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service.

20. Contact

If you have any questions about these Terms, please contact us at:

Dumke Ventures UG (haftungsbeschränkt)
Ebersprung
16321 Bernau bei Berlin
Germany

Email: [email protected]