TERMS OF SERVICE

Last updated October 8, 2026

AGREEMENT TO OUR LEGAL TERMS

We are Dumke Ventures UG (haftungsbeschränkt) ("Company," "we," "us," "our"), a company registered in Germany at Ebersprung 2, 16321 Bernau, Germany.

We operate the mobile application Truvi (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

Truvi is a food and product scanner: you scan a product barcode or take a photo of a product, its label or a shelf, and Truvi shows information about the product, its ingredients and an at-a-glance assessment of how processed it is. Truvi provides general informational and educational insights only. It is not medical, nutritional, or dietary advice and is not a substitute for professional advice or for reading the product's own label.

You can contact us by phone at +49 33383 380112, by email at [email protected], or by mail to Dumke Ventures UG, Ebersprung 2, 16321 Bernau, Germany. Our full legal notice is available in our Impressum.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Dumke Ventures UG, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Changes to these Legal Terms. We may update these Legal Terms for the future, for example after a change in the law or in case law, a court decision, new features of the Services, or security needs. An updated version is published on this page with a new "Last updated" date and applies to contracts concluded after it is published. For a purchase you have already made, the version that applied when you made your purchase continues to apply to that contract, unless you expressly agree to a new version.

You must be at least 16 years old to use the Services.

We recommend that you print a copy of these Legal Terms for your records.

OUR SERVICES
INTELLECTUAL PROPERTY RIGHTS
USER REPRESENTATIONS
YOUR ACCOUNT
PURCHASES AND PAYMENT
SUBSCRIPTIONS AND ONE-TIME PURCHASES
CANCELLATION, REFUNDS AND YOUR RIGHT OF WITHDRAWAL
PROHIBITED ACTIVITIES
MOBILE APPLICATION LICENSE
AI-GENERATED CONTENT
PRIVACY
TERM AND TERMINATION
DISCLAIMER
LIMITATION OF LIABILITY
GOVERNING LAW AND DISPUTE RESOLUTION
CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

Truvi lets you scan the barcode of a food or consumer product, or take a photo of a product, its label or a shelf, and returns information about the product, including its ingredients, nutrition values and an automated, at-a-glance assessment of how processed it is. Truvi also lets you look up foods by typing their name, keep a food diary, set goals, see where products are sold and what they cost, read recipes, and read and write product reviews. The features included in the free version and in Truvi Premium are shown in the App and on the purchase screen.

Truvi provides general informational and educational insights only. It is not medical, nutritional, or dietary advice, is not a substitute for professional advice or for reading a product's own label and packaging, and should not be relied upon to make health decisions. Product information may be incomplete, out of date, or inaccurate.

Allergen and diet indications are based on the ingredient and allergen data available for a product and may be missing, out of date or wrong. If you have an allergy, intolerance or medical condition, always check the ingredient list and allergen information on the package itself.

Changes to the App and its features

We may change features of the Services, including paid features, where there is a valid reason, in particular security, changes in the law, technical developments or improvements, or when a third-party provider we use for automated features (such as photo analysis or text estimates) changes or ends its service. Such changes cost you nothing extra. The scanner, the product assessment and the other core features of a paid plan as described on the purchase screen remain available for the full term you paid for. If a change limits your access to or use of a paid feature in more than a minor way, your statutory rights under § 327r of the German Civil Code (BGB) apply, including the right to end the affected contract free of charge, and we refund any prepaid amount for the period after the contract ends.

2. INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of the intellectual property rights in our Services, including the source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"), except for third-party data described below.

Our Content and Marks are protected by copyright and trademark laws and applicable treaties in Germany, the European Union, and around the world.

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and to download or use the Content to which you are properly granted access, solely for your personal, non-commercial use. Any content generated for you within the Services may be used for your own personal, non-commercial purposes.

Third-party services and data. Some product information in the Services comes from third-party sources, including Open Food Facts, which is made available under the Open Database License (ODbL) at openfoodfacts.org. Your rights to use such third-party data directly from its source are not limited by these Legal Terms. The Services may link to third-party websites and shops. We are not responsible for the content of third-party websites. Their own terms apply to their use.

Feedback. If you send us ideas or suggestions about the Services, we may use them free of charge to improve the Services. You are not obliged to send any.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all information you submit, including at checkout, will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update it as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are at least 16 years old; (5) you will not access the Services through automated or non-human means, whether through a bot, script, or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we may suspend or end your use of the Services as described in Section 12.

4. YOUR ACCOUNT

When you first open the App, we create an account for you automatically without a password or username. This account is linked to the App installation on your device. If you delete the App or change your device without restoring your purchases, your history and settings in the App may not be recoverable. Your purchases can be restored through "Restore purchases" in the App. If you buy on our website, we ask for your email address so that we can connect your purchase to the App and contact you about it. Please keep it correct and current.

5. PURCHASES AND PAYMENT

You can buy Truvi Premium in two ways.

(a) In the App through the Apple App Store or Google Play. Apple or Google sells the purchase and processes the payment under their own terms. Subscription management is supported by RevenueCat. We do not receive your full payment card details.

(b) Directly from us on our website. In that case your contract is with Dumke Ventures UG (haftungsbeschränkt). Payment is processed by Stripe (and, where offered, Vipps) as our payment service providers. We do not receive your full payment card details. We offer: an annual subscription that starts with a trial for a one-time trial fee and, where offered, a one-time payment for one year of access that does not renew and a one-time lifetime purchase.

The price, the billing period and any trial are shown on the purchase screen before you pay. No VAT is charged under § 19 UStG.

Purchases on our website: how the contract is made

The plans shown on our website are not a binding offer. After you choose a plan and enter your details, you can check and correct your entries before paying, using the back button or by editing the fields. By clicking the payment button you make a binding offer. The contract is concluded when the payment is confirmed on screen. We then send you a confirmation by email with the details of your purchase. We store the contract details. You can view the current Legal Terms at any time at truviapp.com/terms. These Legal Terms are available in English.

6. SUBSCRIPTIONS AND ONE-TIME PURCHASES

Billing and Renewal

The price and billing period for each subscription are displayed to you on the purchase screen before you confirm your purchase.

Purchases through the Apple App Store or Google Play: your subscription renews automatically for the same period unless you cancel it at least 24 hours before the end of the current period. The renewal is charged to your store account within 24 hours before the end of the current period.

Subscriptions bought directly from us on our website: the subscription starts with the trial shown at checkout. If you cancel before the trial ends, the subscription ends with the trial and you pay nothing beyond the trial fee. Otherwise the annual fee shown at checkout is charged at the end of the trial for the first year. After the first year, the subscription continues for an indefinite period and is billed yearly in advance. You can cancel it at any time with a notice period of one month. If your cancellation takes effect before the end of a prepaid year, we refund the part of the fee for the time after the cancellation takes effect.

Trials

Free trial: if a purchase screen offers a free trial, its length is shown there. Unless you cancel before the trial ends, the subscription starts at the end of the trial at the price shown on the purchase screen.

Trial with a trial fee: if a purchase screen offers a trial for a one-time trial fee, we charge the trial fee when you start the trial. Unless you cancel before the trial ends, the subscription starts at the end of the trial at the price shown at checkout. If you cancel during the trial, you pay nothing beyond the trial fee.

Price Changes

We will not raise the price of a running subscription bought on our website without your express consent. If you do not consent, the subscription continues at the previous price until it ends or is cancelled. For subscriptions bought through Apple or Google, price changes follow the store's process, which asks for your consent where the store requires it.

One-Time Purchases

Lifetime access: a one-time lifetime purchase gives you Truvi Premium for as long as we offer the Services, and in any case for at least five years from the date of purchase. It does not renew and there are no further charges.

One-year access paid once: a one-time payment for one year of access gives you Truvi Premium for 12 months from the date of purchase. It does not renew automatically.

Cancellation

In the App: cancel through your Apple App Store or Google Play account settings. Cancellation takes effect at the end of the current paid period, and you keep access until then.

Bought on our website: send us an email at [email protected], or reply to your purchase email, from the email address you used at checkout. We cancel your subscription with our payment provider Stripe and confirm the cancellation by email. Cancellation takes effect as described in "Billing and Renewal" above, and you keep access until then.

Deleting the App or your account does not cancel your subscription. If you have any questions or are unsatisfied with our Services, please email us at [email protected].

7. CANCELLATION, REFUNDS AND YOUR RIGHT OF WITHDRAWAL

Purchases through the Apple App Store or Google Play: Apple or Google is the seller. Refunds and any statutory right of withdrawal for these purchases are handled by the app store under its terms and cancellation procedures. To request a refund, use the refund process of the app store you bought from.

Purchases made directly from us on our website: if you are a consumer, you have the following right of withdrawal.

Instructions on Withdrawal

Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (Dumke Ventures UG (haftungsbeschränkt), Ebersprung 2, 16321 Bernau, Germany, phone +49 33383 380112, email [email protected]) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of the subscription during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

To: Dumke Ventures UG (haftungsbeschränkt), Ebersprung 2, 16321 Bernau, Germany, email [email protected]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content/the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

30-Day Money-Back Guarantee (Purchases on Our Website)

For purchases made directly from us on our website, we give you a voluntary 30-day money-back guarantee in addition to your statutory rights. If you are not satisfied, send us an email at [email protected], or reply to your purchase email, within 30 days of your payment. We will refund the amount you paid for that purchase, using the original payment method, within 14 days of your request. You do not need to give a reason. This guarantee does not limit your statutory rights, including your right of withdrawal and your rights in case of defects, which you can use free of charge regardless of this guarantee.

Purchases through the Apple App Store or Google Play: refunds are handled by Apple or Google under their policies. Please use their refund process.

Nothing in these Legal Terms limits your mandatory statutory rights as a consumer.

8. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Circumvent, disable, or otherwise interfere with security-related features of the Services.
Use the Services to harass, abuse, defame or harm another person, or upload photos showing identifiable people without their consent.
Use any information obtained from the Services to harass, abuse, or harm another person.
Use the Services in a manner inconsistent with any applicable laws or regulations, or to upload or transmit viruses, malware, or other harmful material.
Attempt to impersonate another user or person.
Reverse engineer, decompile, or disassemble any of the software comprising or in any way making up a part of the Services, except as expressly permitted by applicable law.
Use the Services as part of any effort to compete with us, or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.

9. MOBILE APPLICATION LICENSE

Use License

If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with these Legal Terms. You shall not: (1) decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App, except to the extent permitted by applicable law; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App; (3) violate any applicable laws, rules, or regulations in connection with your access or use of the App; or (4) use the App for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended.

Apple and Android Devices

If you obtained the App from the Apple App Store, Apple's standard Licensed Application End User License Agreement applies, and these Legal Terms add to it.

The following terms apply when you use the App obtained from either the Apple App Store or Google Play (each an "App Distributor") to access the Services: (1) the license granted to you for our App is limited to a non-transferable license to use the App on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor's terms of service; (2) we are responsible for providing any maintenance and support services with respect to the App as specified in these Legal Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App; (3) in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App; (4) you represent and warrant that (i) you are not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a "terrorist supporting" country and (ii) you are not listed on any U.S. government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms of agreement when using the App; (6) you acknowledge and agree that the App Distributors are third-party beneficiaries of these Legal Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce these Legal Terms against you as a third-party beneficiary thereof; (7) these Legal Terms are concluded between you and us only, and not with the App Distributor, and we, not the App Distributor, are solely responsible for the App and its content; (8) we, not the App Distributor, are responsible for addressing any claims by you or any third party relating to the App or your possession and use of the App, including product liability claims, any claim that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation; (9) in the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, we, not the App Distributor, are responsible for the investigation, defence, settlement and discharge of that claim; and (10) questions, complaints or claims about the App can be sent to Dumke Ventures UG (haftungsbeschränkt), Ebersprung 2, 16321 Bernau, Germany, [email protected], +49 33383 380112.

10. AI-GENERATED CONTENT

Truvi uses automated processing, including artificial intelligence models from third-party providers, to read product photos and labels, to estimate foods you describe in text, to find information about products that are not yet in our database, to interpret ingredient lists, to generate the processing assessment or score, and to create and translate recipes.

These results are generated automatically for general information only. They can be inaccurate, incomplete, or unexpected, and they are not medical, nutritional, or dietary advice. Always read the product's own label and consult a qualified professional before making decisions about your health or diet.

11. PRIVACY

Our Privacy Policy at truviapp.com/privacy explains how we process your personal data when you use the Services, including for analytics and advertising measurement, and the choices you have. It is information under Articles 13 and 14 GDPR and is not part of this contract. Our full legal notice (Impressum) is available at truviapp.com/impressum.

12. TERM AND TERMINATION

These Legal Terms apply for as long as you use the Services. You can stop using the free Services at any time.

We may end your use of the Services: (a) for the free version, with at least two weeks' notice; (b) for a paid subscription, with effect at the end of the current billing period and with at least 30 days' notice; (c) for a one-time purchase, such as lifetime or one-year access, only under (d); and (d) before the end of a paid term or without notice only for good cause, in particular if you seriously or repeatedly breach these Legal Terms (for example the rules in Section 8) or the law and, where a warning is required, you do not stop after a warning.

If we end a paid contract before the end of the paid period, including for good cause, we refund the part of any prepaid fee for the time after termination, unless the law provides otherwise. Your right to terminate for good cause is not affected.

You may also end your use of the Services by deleting your account. You can delete your account and the personal data associated with it directly in the App in your Profile, or by emailing us at [email protected]. Deleting the App alone does not delete your account, and deleting the App or your account does not cancel an active subscription. Please cancel subscriptions as described in Section 6.

13. DISCLAIMER

For paid digital content and digital services, your statutory rights in case of defects apply (§§ 327 et seq. of the German Civil Code (BGB)). We do not give any guarantee beyond these Legal Terms unless we expressly say so (for example the money-back guarantee in Section 7). We will make reasonable efforts to keep the Services available, but short interruptions for maintenance, updates or reasons outside our control may occur.

Product information comes partly from third-party sources such as Open Food Facts and from automated processing. We do not guarantee that it is complete, current or correct for every product.

Product assessments, scores, estimates and all automated or AI-generated content are general information only. They may be inaccurate or incomplete and are not medical, nutritional or dietary advice. Our liability is governed by Section 14.

14. LIMITATION OF LIABILITY

We are liable without limitation: (a) for damages arising from injury to life, body, or health caused by a negligent or intentional breach of duty by us; (b) for damages caused by our intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit); (c) for defects that we have fraudulently concealed (arglistig verschwiegene Mängel); (d) to the extent we have assumed a guarantee (Garantie); and (e) under the German Product Liability Act (Produkthaftungsgesetz) and any other mandatory statutory liability.

In the case of slight (ordinary) negligence, we are liable only for the breach of an essential contractual obligation (Kardinalpflicht), that is, an obligation whose fulfillment is essential to the proper performance of the contract and on whose observance you may regularly rely. In that case, our liability is limited to the foreseeable damage typical for this type of contract. Any further liability for slight negligence is excluded.

In the case of loss of data, our liability for the effort of restoration is in any event limited to the amount that would have been incurred had you made regular and risk-appropriate backup copies of your data.

The above limitations and exclusions also apply in favor of our legal representatives, employees, and vicarious agents (Erfüllungsgehilfen). Nothing in this Section limits, and the above does not apply to: (i) any mandatory statutory liability, including under the German Product Liability Act and under data protection law (e.g., Article 82 GDPR); (ii) your statutory rights as a consumer; or (iii) your statutory rights and remedies in respect of defects or non-conformity of paid digital content or digital services under §§ 327 et seq. of the German Civil Code (BGB), which remain unaffected.

15. GOVERNING LAW AND DISPUTE RESOLUTION

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of the country in which you have your habitual residence.

Place of jurisdiction. If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is our registered office. For consumers, the statutory rules apply.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of the German Consumer Dispute Resolution Act (VSBG).

Severability. If any provision of these Legal Terms is or becomes invalid, the remaining provisions stay effective. The statutory rules apply in place of the invalid provision (§ 306 BGB).

16. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Dumke Ventures UG (haftungsbeschränkt)
Ebersprung 2
16321 Bernau
Germany
Phone: +49 33383 380112
[email protected]

Managing Director (Geschäftsführer): Tom Dumke · Registry Court: Amtsgericht Frankfurt (Oder) · Commercial Register: HRB 17796. See our full Impressum.

Notice for Users in the United States

California users: Under California Civil Code Section 1789.3, the provider of the Services is Dumke Ventures UG (haftungsbeschränkt), Ebersprung 2, 16321 Bernau, Germany, [email protected]. To file a complaint about the Services or to get more information about using the Services, write to this address or email us. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

US state privacy rights: If you live in California, Colorado, Connecticut, Virginia or another US state with a consumer privacy law, you may have rights to know, access, correct and delete your personal data and to opt out of its sale, sharing or use for targeted advertising. Our Privacy Policy explains these rights and how to use them.